Theatre Cats Membership Policy

(Updated 10/08/2020)

Class Bookings:
Theatre Cats does not provide drop-in classes for children and young people on all term time classes. All classes (including free taster classes) must be booked in advance.

New students may join courses during the term subject to availability and authorisation of the Theatre Cats management team.

If there are no spaces on a requested course when booking then Theatre Cats will aim to provide an alternative option where possible.

Waiting List:

Members on the waiting list will be contacted in order of the list. If members are unavailable no message will be left. The next member will be contacted and the first to make contact will receive the place.

Placement Priority in Classes:

• Current Students continuing in same class

• Current students changing classes

• Siblings of current students

• Waiting lists of new students

Where possible Theatre Cats will aim to let people know of any changes in venue or class time at least one week ahead of schedule.

Payments:

Current students: payments must be received in advance or on the first day on term to confirm a place.

New students: A 4 week trial payment (of £32.00) needs to be paid to confirm your child's place in the class.

If payment for registered places is not received by this time and the Theatre Cats office hasn’t been contacted in advance, then the place will be offered to another student using the priority listed above.

Non-payments:

Failure to make payment after term starts may result in no place being available. If this happens Theatre Cats will make every attempt to offer an alternative course or arrangement. If this is not possible then your name will be added to a waiting list.

If payment is outstanding, Theatre Cats reserves the right to withhold services. Every attempt will be made not to discuss monies owed with parents or children (especially when children arrive without supervision).

Theatre Cats may share data with debt collection agencies in order to re-coup monies owed.

Cancellation:

If a booking is cancelled before the start of term a minimum of a week’s notice should be given.

Occasionally some classes may be cancelled due to circumstances beyond Theatre Cats' control. The administration team will endeavour to contact paid customers and will either offer an exchange for the course or, in rare cases of a cancellation, a full refund will be given.

Refunds:

Theatre Cats cannot offer a refund if you do not attend class

A full refund will be given if the chosen workshop date/class is fully booked on receipt of payment.

No refund will be given on any holiday programme that Theatre Cats delivers.